LEGAL
This Privacy Policy applies to all services, websites, applications, digital products, client portals, automation systems, AI-assisted services and communications provided by Artkhaos Group LTD, trading as Artkhaos Labs ("Artkhaos Labs", "we", "us", "our").
For data protection purposes, Artkhaos Group LTD acts as Data Controller or Data Processor depending on the nature of the engagement.
We process personal data in accordance with:
• United Kingdom GDPR
• Data Protection Act 2018 (UK)
• European Union GDPR (Regulation EU 2016/679)
• ePrivacy regulations where applicable
• applicable local privacy laws in jurisdictions where services are delivered
Depending on your interaction with us, we may collect:
• full name
• company name
• email address
• telephone number
• country or region
• project enquiries
• technical requirements
• billing information
• IP addresses
• browser/device information
• support requests
• uploaded content
• project documentation
• communication records
• server logs
• usage analytics where consent has been provided
We process personal data under one or more lawful bases:
• consent
• contractual necessity
• legitimate business interests
• compliance with legal obligations
• protection against fraud or abuse
Your data may be used to:
• respond to enquiries
• prepare proposals or quotations
• deliver projects
• provide support
• maintain client communication
• manage licensing
• process payments
• improve products
• monitor security
• prevent abuse
• comply with legal obligations
Artkhaos Labs may serve clients located in: United Kingdom, European Union, United States, Middle East, Asia and other jurisdictions.
Where international transfers occur, we implement reasonable safeguards including contractual protections, restricted access, encrypted communication and secure hosting practices.
Project enquiries, technical logs, customer communication and certain service data may be processed or stored on private infrastructure controlled by Artkhaos Labs, including infrastructure located within the United Kingdom.
Additional infrastructure may involve carefully selected providers including cloud platforms, email systems, payment providers, or AI providers, where required.
We may use carefully selected providers including:
• payment processors
• cloud hosting providers
• AI service providers
• email delivery providers
• analytics providers
• development infrastructure providers
Such providers process data only as necessary for service delivery.
We retain personal data only for as long as reasonably necessary for:
• project delivery
• support obligations
• legal compliance
• accounting obligations
• dispute resolution
• security investigations
Inactive enquiries may be deleted, archived, or anonymised after reasonable retention periods.
We do not send marketing communications without a lawful basis.
Where consent is required, you may withdraw consent at any time.
Where applicable, you may have the right to:
• access your data
• correct inaccurate data
• request deletion
• restrict processing
• object to processing
• request portability
• withdraw consent
• lodge complaints with relevant supervisory authorities
We implement reasonable technical, administrative and organisational safeguards, including:
• access controls
• encryption where appropriate
• authentication controls
• server hardening
• audit logging
• backup procedures
• role-based permissions
No internet-based system can be guaranteed 100% secure.
Where legally required, we may notify affected parties and relevant authorities of reportable personal data breaches.
Our services are not intentionally directed toward children under 16.
Where charity, medical, educational, or social-impact projects require systems involving minors or vulnerable individuals, special contractual safeguards may apply.
Artkhaos Labs may, at its sole discretion, support charitable, medical, educational or humanitarian projects, including digital fundraising systems, applications, campaign infrastructure, or awareness platforms.
Where such projects are accepted, commercial fees may be reduced, deferred, performance-based, or partially waived.
Such discretionary support creates no legal obligation to provide discounted services to any party.
Cookies, analytics or tracking technologies may be used only where legally permitted or where consent has been obtained, as described in our Cookie Policy.
Some AI-assisted systems may support operational recommendations, workflow assistance, document generation or automation.
Final business decisions remain the responsibility of the user or client.
Privacy concerns may be directed to:
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.
Artkhaos Group LTD
United Kingdom
Email:
info@artkhaoslabs.com